INFORMATION WE COLLECT
We collect information to provide a better experience to our users, such as providing better insight to you about how you use your Equipment. This may include detecting patterns of usage to suggest changes to promote efficiency, recommending repairs, replacement, or other Equipment maintenance, along with determining and recommending products and services we believe that you may find useful. The information we collect, and how that information is used, depends on how you use our Platform. When you are signed into a Bourque Heating & Cooling/ConnectM account, we collect information about you, your Devices, your Equipment and any ConnectM hardware components (“ConnectM Hardware”) that you may own, which information we store with your Bourque Heating & Cooling/ConnectM account (“Customer Data”), which we treat as Personal Information (as defined below) to the extent that it has not been anonymized. When you’re not signed in, we store the information we collect with data tags tied to the browser, application, or Device or Equipment you are using. This helps us do things like support trigger-based notices, workflow automations, and improve our models of your Equipment’s reliability and usage. We also may track your Equipment’s or Device’s location (if you enable location tracking for our application on your Device) to support automated behaviors based on your proximity to your Equipment.
Information You Provide to Us
When you create a Bourque Heating & Cooling/ConnectM Account, you provide us with personal information that may include one or more of the following (“Personal Information”):your name your email address your mailing, residence, billing, facility and other addresses password description of your Equipment’s physical location (i.e. “basement”) your Devices’ geolocation (if you enable location tracking for our application on your Device)Phone numbers Payment information You might choose to provide us with information like an email address to receive updates about our services, which you can do without a Bourque Heating & Cooling/ ConnectM Account.
Information We Collect We collect and store information using the ConnectM Hardware and various other technologies, including cookies, pixel tags, web storage or application caches, databases, and server logs. We may collect information about you, your activity, your Devices, and your Equipment. Your Activity – We collect information about your activity in our application, which we use to do things like trigger automations, suggest automations, predict Equipment usage to improve your experience, support and recommend third party services and to improve our user experience and features we provide to you. The activity information we collect may include commands you send to Equipment and the success or failure results of those commands and information on application screens you visit and interact with. Your Devices – We collect information about the Devices, browsers and other applications you use to access the Platform. This helps us to provide automatic updates and to ensure compatibility and correct functionality of our software. The information we collect includes Device type, operating system and application version number, data tags, and browser type. We also collect information regarding the settings for your Devices, Equipment, and browser. We also collect information about the interaction of your Devices, applications and browsers with our Platform, including IP addresses, crash reports, system activity, the date and time, commands executed, and application pages visited. We collect this information when a ConnectM application on your Device contacts our servers — for example, when our applications check for automatic updates. Your Equipment – We collect information about the Equipment that you control and manage using our application and any ConnectM Hardware, which helps us to access the types of Equipment that are monitored and controlled via our Platform. The information we collect includes Equipment type, Equipment location, Equipment information (including, but not limited to, make, model, serial number, rated capacity, and fuel type), Equipment settings, and Equipment performance data. We also collect information about the interaction of your Equipment with our Platform, including IP addresses, crash reports, system activity, the date and time and error and other reports from your Equipment. We collect this information when your ConnectM Hardware contacts our servers or when our servers contact the ConnectM Hardware installed on your Equipment — for example, when you identify a new piece of Equipment in our application, or you monitor or control your Equipment with our applications. We also may collect information about your Equipment to communicate performance data about such Equipment to the manufacturers of such Equipment, to your service providers who install and/or maintain your Equipment and to you to provide information and offers for service, repairs or equipment maintenance or replacement warnings which you might find useful. We collect information on your Equipment’s and your Devices’ locations (if you enable location information to our application) to support automated behaviors based on your proximity to your Equipment.
WHY Bourque Heating & Cooling/ CONNECTM COLLECTS DATA
We use the information we collect from all our services for the following purposes:
To Provide Our Services
We use your information to deliver our services, like remotely monitoring and controlling your Equipment and creating predictive models to improve your Equipment’s longevity and to provide autonomous and automated Equipment behaviors. Examples of how we use your information to deliver our services include: We use data tags stored in cookies on your device to help us authenticate you as the person who should have access to your Bourque Heating & Cooling/ ConnectM Account. When you purchase services or physical goods from us or our partners, you may provide us information like your shipping address or delivery instructions. We use this information for things like processing, fulfilling, and delivering your order, and to provide support in connection with the product or service you purchase.We track data regarding the status and performance of your Equipment, including without limitation run time, operating mode, suction/liquid line temperature, inlet/outlet water temperature, and supply/return air temperature.We provide you with reports about your Equipment’s performance to help you better understand how you use and maintain your Equipment and when your Equipment may require repairs, replacement or other maintenance.
To Maintain and Improve Our Services
We also use your information to make sure our Platform is working properly, such as troubleshooting issues that you report to us or issues that we detect using analytics software. We may also collect information about how you use our Platform. We use analyze that information to help us to improve our applications for all of our users. We also continuously monitor our Platform to detect problems. This may allow us to fix problems before they arise.
To Develop New Services and Measure Performance
We use the information we collect through our Platform and websites to guide new product and feature development and to measure Platform performance. For example, we optimize our user interface based on popularity of features and determine new features to provide to you.
To Detect Abuse
We use information to help improve the safety and reliability of our Platform, websites and services, including taking efforts to detect and respond to security risks and technical issues that could harm ConnectM or our customers and end-users. To Provide Personalized Services, Content and Advertising
We use the information we collect to customize our services for you, including providing recommendations for needed repairs, replacement or other Equipment maintenance, or other equipment we think may be of interest to you and providing information to you that we think you might find to be useful. Depending on your settings, we may also show you personalized advertisements based on your use of our Platform and the Equipment you monitor and control with it. We do not share information that personally identifies you with advertisers (other than your service provider who installed, services, and/or monitors your Equipment), such as your name or email unless we have your consent. We never show you personalized advertisements based on personally or politically sensitive information, such as ethnicity, religion, sexual orientation, or health. We may collect information about views and interactions with advertisements so we can provide aggregated reports to advertisers, like telling them whether we served their advertisement on a page and whether the advertisement was likely seen by a viewer. We may also measure other interactions, such as how you move your mouse over a piece of content or an advertisement or how you interact with a page on which the advertisement appears.
To Communicate with You
We use information we collect to communicate with you. For example, we may contact you about your account or to let you know about new services we are offering or changes that we may be making to our Platform. If you contact us, we will maintain a record of it so that we can provide a consistent service and try to address any issues you might have.
HOW Bourque Heating & Cooling/ connectm PROCESSES YOUR INFORMATION
YOUR PRIVACY CONTROLS
You have choices regarding the information we collect and how it is used. This section describes the methods available to you for managing your privacy across our Platform and websites.
Managing, Reviewing, and Updating Your Information
When you are signed in to the ConnectM Platform, you can always review and update information by visiting the services you use.
Ways to Review & Update Your Information
When you are signed into our Platform or websites, you can manage information associated with the Platform or those specific websites, including managing your contact information, such as your name, email, and phone number.
Removing & Deleting Your Information
You can also request to remove content from specific ConnectM services based on applicable law. To delete your information, you can: Delete specific ConnectM applications, including your information associated with those applications. Delete your entire Bourque Heating & Cooling/ ConnectM account. There are other ways to control the information Bourque Heating & Cooling/ ConnectM collects whether or not you are signed into a Bourque Heating & Cooling/ ConnectM Account, including: Browser settings: You can configure your browser to indicate when ConnectM has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. However, please note that our services rely upon cookies to function properly. Device-level settings: Your Devices may have controls that determine what information we collect. For example, you can modify location settings on your Android device.
SHARING YOUR INFORMATION
When ConnectM Shares Your Information
HOW WE KEEP YOUR INFORMATION SECURE
We work hard to protect you and our Platform from unauthorized access, alteration, disclosure, or destruction of information we hold, including: We restrict access to personal and confidential information to those ConnectM employees, contractors, suppliers, partners and agents who need that information in order to process it. We encrypt your data to keep it private while in transit.We periodically review our information collection, storage, and processing practices, including physical security measures.
DELETING YOUR INFORMATION
You can delete specific Bourque Heating & Cooling/ ConnectM applications, including your information associated with those applications, from your Devices. You can also delete your entire Bourque Heating & Cooling/ ConnectM account. Even if your account is deleted, we may retain certain of your information as provided below. When you delete data, we follow a process to make sure that your data is completely removed from our servers or retained only in anonymized form. This process takes time, so there may be delays between when you delete something and when copies are deleted from our systems.
RETAINING YOUR INFORMATION
We retain the data we collect for different periods of time depending on what it is and how we use it: We keep some data until you delete your Bourque Heating & Cooling/ ConnectM Account, such as what type of Equipment is remotely monitored and controlled using our products. We keep some data for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention or financial record-keeping.
CCPA (CALIFORNIA) REQUIREMENTS
Categories of Personal Information We May Collect
Identifiers such as your name, phone number, email address and mailing address, as well as data tags tied to the browser, application, or device you are using. Demographic information, such as your age, gender and language. Commercial information such as your payment information and a history of purchases you make on the Platform or our websites. Equipment information such as the location, type, make, model, and serial number of Equipment that you remotely monitor and control using the Platform. Geolocation data, such as may be determined by GPS, IP address, and other data from sensors on or around your Device or your ConnectM Hardware, depending in part on your Device and account settings. You can disable this by changing the permissions on your Device. Inferences drawn from the above.
Business Purposes for Which Information May Be Used or Disclosed
Parties with Whom Information May Be Shared
ABOUT THIS POLICY
When This Policy Applies
Changes to This Policy
Key Terms App Cache
An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. Data Tags- A data tag is a string of characters that can be used to uniquely identify a browser, application, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. Data tags can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising. For example, data tags stored in cookies help sites display content in your browser in your preferred language. You can configure your browser to refuse all or certain types of cookies or to indicate when a cookie is being sent. On other platforms besides browsers, data tags are used to recognize a specific device or application on that device. For example, a data tag such as the Advertising ID is used to provide relevant advertising on Android devices and can be managed in your device’s settings. Data tags may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a smartphone. For example, a device’s data tag can be used to customize our service to your device or analyze device issues related to our services.
A device is a computer that can be used to access the ConnectM Platform or services. For example, desktop computers, laptop computers, tablets, and smartphones are all considered devices.
Equipment includes any hardware and smart devices that you might use the ConnectM applications to remotely monitor and control, such as heating, ventilation and air-conditioning systems, water heaters and other similar mechanical and electro-mechanical systems.
Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Non-Personally Identifiable Information
This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.
This is information that you provide to us which personally identifies you, such as your name, email address, or billing information, or other data that can be reasonably linked to such information by Bourque Heating & Cooling/ ConnectM, such as information we associate with your Bourque Heating & Cooling/ ConnectM account. Pixel Tag- A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.
A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited.
Bourque Heating & Cooling/ ConnectM Account
You may access some of our services by downloading our applications and signing up for a Bourque Heating & Cooling/ ConnectM account and providing us with some personal information (typically your name, email address, and a password, but you may, at your election, also provide your mailing address and geo-location). This account information is used to authenticate you when you access the Platform and other ConnectM services and to protect your account from unauthorized access by others. You can edit or delete your account at any time through your Bourque Heating & Cooling/ ConnectM account settings.
Sensitive Personal Information
This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.
Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
Web Storage enables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5.